Claim & Warranty


You have the right to withdraw this contract without explanation within 14 days.

The deadline is 14 days from the day when you or another person called by you who is not the carrier received the product.

To use your right of withdrawal you have to send us (La Ric Online Shop, Am Seerhein 6, 78467 Konstanz,, phone: 0049 7531 1273070) an explicit explanation (eg. letter, fax or Email) that you want to withdraw the contract.

To meet the withdrawal deadline, it is sufficient that you send the message aobut your withdrawal before the deadline ends.

Consequences of withdrawal

If you withdraw the contract we have to pay you back all payments we received, including the delivery costs (except additional costs if you chose another delivery method than the cheaper standard method we offer) within 14 days, beginning with the day we received your message about the withdrawal. For the payback we use the same payment method that you used at your order if no other transactions were agreed. In any case there will be no charges.

We take back the products. We take the costs of returning the products. We have to be responsible of a possible depreciation of the product if the damage is not due to your handling of the product.

    The right of withdrawal does not apply to the following contracts:
  • Delivery of sealed products, which are unsuitable to return for reasons of health or hygiene, if the seal was removed after delivery.